Research date: August 2026. Review counts, ratings, prices, service areas, hours, and policies may change. This is an independent profile and is not affiliated with Dust and Mop.

Who is Dust and Mop?

Dust and Mop (founded in 2009 by Jamie Reader), is a residential cleaning company. It is branded as non-franchised, locally owned, and woman operated.

Jamie’s background is more than operating the cleaning company. Cary Magazine reported that founder of Cleaning for a Reason, Debbie Sardone, mentored Jamie when she ventured into the cleaning industry. She later became a Pro Cleaning Business Fundamentals coach, helping other house-cleaning business owners develop their operations.

Dust and Mop is affiliated with Cleaning for a Reason. This is a nonprofit that plans for free residential cleanings for women undergoing cancer treatment. The company has identified this work as part of its community involvement.

Apart from Raleigh, Dust and Mop also operates in Greensboro and Charlotte metropolitan areas. The Raleigh office is listed at 1631 Midtown Place, Suite 144, Raleigh, NC 27609. Its listed Raleigh phone number is (919) 600-4497.

Services and pricing

The house cleaning provider offers standard, recurring, deep, move-in, and move-out cleaning services. (Look at our guide on regular vs deep cleaning, and what move-in cleaning entails in Raleigh). The google business profile of Dust and Mop specifically lists recurring house cleaning, deep cleaning, move-in cleaning, and move-out cleaning.

Two deep-cleaning options

The provider offers two options for initial or one-time cleaning:

General Cleaning is a more budget-conscious initial cleaning option.

• Top-to-Bottom Deep Cleaning is a more detailed cleaning for homes that need additional attention.
• Dust and Mop describes Top-to-Bottom Deep Cleaning as one of its more thorough services. You may select it before beginning structure recurring maintenance depending on the condition of the home.

Recurring service may be scheduled monthly, biweekly, or weekly. The provider also lists add-ons such as furniture vacuuming, interior windows, sheet changes, oven cleaning, and carpet-edge cleaning. Confirm the availability and scope when requesting a quote.

How pricing works

One standard price has not been established for every Raleigh home. However, Dust and Mop’s FAQ states that pricing is primarily based on the area being cleaned or the square footage of the home. The selected service, property condition, cleaning frequency, and add-ons may also affect the quote.

The ranges below reflect general Raleigh-market pricing patterns for the service types Dust and Mop offers, not a published rate card for the company itself.

Dust and Mop does not publish fixed prices; these are typical local ranges. Final cost is based on a custom quote from Dust and Mop.

A client should confirm:

• Which tasks are included.
• Whether the initial or first cleaning has a different price.
• The cancellation and rescheduling policy.
• Whether add-ons are priced separately.
• How payment is handled.

Dust and Mop states that a card is required on file and that payment is charged on the day of cleaning.

Why clients may choose Dust and Mop

The main point of difference for Dust and Mop is its formal employee-based structure. The company states that it uses employees rather than independent contractors, conducts background checks, and provides training. Public business information also says the company aims, whenever possible, to assign one cleaner to a home. The FAQ makes it clear customers may request a preferred cleaner, although, the same cleaner is not guaranteed for every appointment.

This structure may appeal to clients who prefer:

• Recurring service options.
• A company with a local office and phone number.
• Background-checked employees.
• A defined customer-service process.
• Insured and bonded cleaners.
• Coverage across several Raleigh-area communities.

The local ownership of Dust and Mop, operating history since 2009, and the recurring service model may be the reason why customers continue using it. These features don’t prove that it is better than every other local provider.

Insurance and bonding

The official FAQ states that the company carries general liability insurance and the employees are also insured and bonded. Dust and Mop’s employment page also states that it is bonded and insured.

The public pages reviewed don’t display the complete insurance policy, current certification of insurance, or coverage exclusions. If you need those details, request them directly.

Raleigh service area and working hours

It lists Raleigh and nearby communities including Apex, Cary, Fuquay-Varina, Morrisville, and Holly Springs. The provider advises clients outside its listed areas to contact the office to confirm availability. The customer resource lists office hours as Monday through Friday from 8 a.m. to 5 p.m.

The employees also don’t work nights or weekends. This describes the employee and stated office schedule, not necessarily every possible appointment time.

Some third-party directories list Saturday and Sunday hours conflicting with the company’s official information. Make a point of confirming current appointment availability directly rather than relying on directory hours.

Hiring and employee structure

Dust and Mop has advertised house-cleaning options in Greensboro, Charlotte, and Raleigh areas. The employment page lists dental and vision coverage, paid time off, weekly pay, telehealth, life insurance, disability coverage, bonuses, and retirement benefits among the possible employment benefits.

The provider also discloses applicants undergo background checks and that it uses employees rather than independent contractors. The information is included because staffing practices help explain how the company operates.

Review and Ratings

The Dust and Mop Google Business Profile showed 1147 reviews and 4.9 stars in August 2026. Other platforms show different ratings and review counts.

Google’s displayed comments included positive references to recurring service, deep cleaning, staff, communication, and cleaning quality. Yelp shows a smaller sample with a lower rating. These results should be read separately because the platforms use different dates, review populations, and verification systems.

Dust and Mop website has referred to more than 800 five-star reviews and more than 1200 Google reviews. The Google profile supplied for this article showed 1,147 reviews, so that figure is used here as the time-specific local snapshot.

Reddit Mentions

A r/triangle discussion on local cleaning services included a commenter saying they used Dust and Mop for approximately two months without complaints. The commenter also cited the larger review of the company as one of the reasons for choosing it. This is a limited personal account rather than a verified customer survey.

One Reddit commenter reported paying approximately $170 every two weeks for a 1,700-square-foot home, but this is an individual historical account rather than an official quote. Actual pricing may vary according to home size, condition, cleaning frequency, service type, and requested add-ons.

Customer-service policies

The FAQ in the company website states that customers should report cleaning concerns within 24 hours. Dust and Mop says it may return to correct a problem rather than issue a refund. Other published policies include:

• Payment is charged on the day of cleaning.
• A card is required on file.
• Customers may request a preferred cleaner, but continuity is not guaranteed.
• Some hazardous or specialized cleaning tasks are excluded.
• Customers that may have access instructions, keys, or alarm details to communicate.
• Cancellation with less than the required notice may result in a charge.

Customers should review the current terms before booking because policy details can change.

Commercial and janitorial services

Public business information indicates that Dust and Mop also operates a commercial and janitorial cleaning division. The Raleigh profile, however, is primarily associated with residential house cleaning.

Clients looking for office or commercial cleaning should confirm whether the Raleigh team handles that work and whether it uses a separate quote or service process.

Limitations to consider

Potential clients should look out for the following:

• A preferred cleaner may be requested, but Dust and Mop can’t promise that the same person will attend every appointment.
• Prices are quote-based rather than published as a fixed rate.
• Some add-ons may be charged separately.
• Cleaning concerns must be reported within the company’s stated time limit.
• Cancellation or rescheduling terms may affect the final charge.
• Review ratings vary considerably by platform.
• The company is not BBB accredited.
• Insurance and bonding are stated by the company, but the complete policy terms are not displayed publicly.
• Review ratings vary considerably by platform.
• Public listings show different business hours.
• Certain tasks, including biohazard cleaning, animal waste, hoarding-level debris, garages, exterior windows, chandeliers, or unsafe lifting and climbing, may be excluded.

The better Business Bureau’s “not accredited” status is a business-profile fact. It’s not by itself evidence that the company is unreliable because BB accreditation is voluntary.

Verified business details

The table separates business details from company claims. For instance, the phone number and address are public listing details, while insurance and bonding are statements made by the company about its own operations.

Brief and clear verdict

Dust and Mop is a Raleigh residential cleaning company founded by Jamie Reader in 2009. It offers recurring, standard, deep, move-in, and move-out cleaning, with two levels of initial cleaning: General Cleaning and Top-to-Bottom Deep Cleaning.

What stands out:

• Local, non-franchise, employee-based (not contractor) operation.
• Background-checked staff.
• 17 years in business.
• 4.9/5 on Google across 1,147 reviews.

What to verify before booking:

• A firm quote for your home.
• Exact scope of the service.
• Whether you’ll get the same cleaner each visit.
• Cancellation terms.
• Current appointment availability.
• Proof of insurance and bonding (stated by the company, not publicly documented).

Bottom line: The company’s operating history and staffing model are real, checkable strengths, and its Google rating is backed by a large review count. But its Yelp rating is notably lower, it isn’t BBB accredited, and pricing and insurance details aren’t public. That makes it a credible, established option, not a confirmed “best in Raleigh” pick. Confirm price, coverage, and cleaner continuity directly before booking.